Policies at Robust Vitals
Service as It Should Be
Domestic and International Shipping and Returns Policies
We ship via United Parcel Service (UPS) and/or the United States Postal Service (USPS). All shipping prices besides our Domestic Flat Rate options of $7.95 (USPS) and &9.95 (UPS), are generated automatically with each individual carrier. It is a direct pass through and we do not add any additional handling fees.
Merchandise Return Policy: (please see below for international return policy)
You may return any unopened products purchased from Robust Vitals within 30 days of delivery for a full refund.
To be eligible for a return, your item must have been purchased from Robust Vitals. Upon authorization, a full refund will be issued for product returned within 30 days from the date of purchase, provided the product has not been opened and the protection wrap/seal remains in place. The cost of shipping is not included in refunds. If Robust Vitals paid the shipping cost for your original order, the S&H fee will be deducted from your credit. Robust Vitals will be responsible for the return shipping cost if for any reason the return is deemed to be our error.
Product returned after 30 days will be subject to a 20% restocking fee.
Product cannot be returned after 90 days from the date of purchase.
Refunds will be issued in the same tender as originally purchased or a credit may be posted on account with us toward your next purchase. You will receive the credit to your original form of payment, less the shipping cost, within one to several days after the the returned product has been received and depending on credit/refund issuance policies of your credit card issuer.
All returns must contain a Return Merchandise Authorization (RMA) from Nutrasal. To obtain an RMA, or for additional information regarding product returns, or any other product related questions please call or email our customer support team at:
Call: 713.859.1066 Or E-mail: firstname.lastname@example.org
A customer support person will respond to you within 24 to 48 hours.
Please contact the original seller if you purchased your products from a third party entity, such as a distributor or retail partner.
Merchandise Return Policy: If you would like to exchange any products purchased from Robust Vitals, for any reason, please go to our Contact Us page and fill out a request and let us know the reason for your exchange. Robust Vitals will be responsible for the return shipping cost if it is our error.